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How do I return an item?
Easy steps for Returns request!
Check validity of the Return Policy
Fill in Online Returns Form & Print Shipping Label
Pack the Item(s) & attach Shipping Label on the Box
Send it via courier or post with tracking details
Refund/Replacement Processing
If you meet all requirements and wish to proceed, return can be initiated via the Online Returns Form recommended for a faster processing.
Note: Contact our Customer Service if you are unable to access the Online Returns Form. We are happy to help you with your return.
Important: What you need to know?
- If you are unable to print Shipping Label, write the RA code on top of the box. RA code can be found on the Online Return Form (format RNXXXXXXXXXXXX).
- Make sure to attach your Shipping Label on top of the box.
Warranty
Products sold by SSPOS are strictly covered by Return to Base warranty unless specified otherwise.
The warranty covers manufacturer defects and is provided directly by the manufacturers or their authorised distributors in Australia.
Damage caused by misuse, Electrical faults or spikes, accidental or wilful damage, water or liquid damage and other external damage are not covered by the warranty.
Prior to returning of any products, you must contact us for a RA number.
Products which are returned without authorisation may be declined and returned to sender.
If any damages are noticed at the time of delivery, claims must be filed with the carrier.
All warranty claims are back to base with the expense of the customer.
We will have the goods sent back to you repaired but do not cover freight expenses for warranty repairs.
Please contact us if you wish to make arrangements for this.
SSPOS does not provide advance replacement of goods nor do we provide loan units in the event of a warranty repair.
DOA & Breakages
All Returns and Breakage Notifications much be made within 7 days of Delivery.
DOA (Dead on Arrival) must also be advised with 7 days so we can arrange brand new goods to be shipped and the other to be collected at the manufacturers expense
Please choose Carefully
Please select your items carefully, as once a product has been paid for, and goods received in working order, you will not be eligible for a refund or exchange
(Exceptions to this are at the discretion of SSPOS Management).
Returned goods (after our approval) due to incorrect order or change of mine will incur a re-stocking fee of 20% of goods total or 50% on special orders.
Freight is not refunded in any circumstance.
SSPOS is not responsible nor liable for any loss of Business due to faulty products. Customers should always keep backup equipment to ensure the business continues to operate smoothly.
